We want you to be happy with your Unique Creation purchase. Every piece is checked before dispatch. If there is a genuine issue with your order, please contact our team in accordance with the conditions below.
What is covered
Returns or exchanges are offered only for defective, damaged or incorrect items (for example, a manufacturing defect, damage in transit, or a product/colour/size different from what was ordered).
We do not offer returns or exchanges for change of mind, fit preference where the size ordered matches the size chart, or minor variations in colour or hand-embroidery. Chikankari is hand-embroidered and slight variations are a natural characteristic of the craft, not a defect. Actual colours may vary slightly from images due to lighting, photography and screen settings.
How to raise a claim
- Contact us within 24 hours of delivery on WhatsApp +91 9369419551 or email uniquecreationandteam@gmail.com with your order number.
- Share a continuous unboxing video (from the sealed package to the product) together with clear photographs of the issue. This helps us verify transit damage and incorrect dispatches quickly.
- Keep the item unused, unworn and unwashed, with the original tags and packaging intact, until our team confirms the next steps.
Requests raised after 24 hours of delivery, or without the supporting video/photographs, may not be eligible under this policy.
Resolution
Once a claim is verified, we will arrange a replacement of the same product (subject to availability), an exchange, or another appropriate resolution agreed with you. Where a reverse pickup is arranged for a verified defect or incorrect item, Unique Creation will coordinate the return logistics.
Your statutory rights
This policy describes Unique Creation’s voluntary returns and exchange process. Nothing in it limits or waives any rights you have under applicable consumer protection laws in India, which continue to apply.
Contact
WhatsApp +91 9369419551 · Email uniquecreationandteam@gmail.com